First, establish who is handling the scene
Follow the instructions of the responding authorities. Property cleanup is separate from removal of the deceased and funeral arrangements. Before arranging an assessment, confirm that authorities have released the property and clarify who can grant access.
Who can authorize work?
Explain whether you are the owner, a family member, a tenant, an estate representative, or a property manager. Ask the provider what authorization they need. Being the person making the call does not necessarily mean you are the person who can approve charges or removal of belongings.
Questions about belongings
Ask how the provider distinguishes items proposed for cleaning from items proposed for disposal, how those decisions are documented, and when you will be asked to approve them. Let the provider know about belongings of particular sentimental importance before agreeing to a scope.
Questions about the property
- Is an on-site assessment needed before a price can be given?
- Does the estimate include affected contents as well as surfaces?
- Could flooring, subflooring, or other materials require separate work?
- Are repairs, reconstruction, and odor-related work included or excluded?
- What documentation will be provided when the agreed work is complete?
Decisions can be written down
Request a written scope and keep a record of who is authorized to make decisions. If several family members are involved, choosing one contact can reduce repeated explanations. Only share information necessary to arrange the assessment.
Use the private, printable call checklist →
Planning information only; provider scope and authorization requirements vary. Editorial review: September 23, 2026.